Concept |
Approach |
Activities |
Capture |
Training Technology Teams |
Design
activities that allow users to share experiences such as
listserves, and expert advice systems. Build archives of dialogue, activities, and training topics that are accessible to team members. |
Develop a series
of handbooks for various topics that are "user
friendly." Use a team online information forum for determining some of the material to be included in the handbooks. Suggested topics include: system configuration techniques, Tips and tricks for using various applications, and a series of frequently asked questions (FAQ). |
Automatic through the process of handbook development. |
Store Make available in hard copy, word processing, and as an online information system. |
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Retrieve/Share Provide open access to the online information systems, and provide hard copies upon request. |