Concept |
Approach |
Activities |
Capture |
Organizational Memory |
Use
team support technologies for easy capturing and storing
of organizational information. Train and advise team members where to route and locate needed information. Design and build information repositories that are similar to how the team thinks and works. Expand the current repositories of hard data such as numbers and inventories to include participatory data such as team meeting processes and incidents. |
Build the
infrastructure so that information, processes, and
interactions are captured and stored automatically. Example: Simple email can be organized within software so that it is filed automatically by the topic contained within the subject line. Another example is that video conferencing can be recorded as it occurs for later viewing and editing. |
Build mechanisms that automatically capture participatory processes beyond hard data such as numbers.. |
Store Editing and organizing the information is required in most cases because not all participatory processes are useful. Decide on standards as a team for types of organizational memory to build. |
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Retrieve/Share Make the information available on user compatible platforms. Push the information by sharing it with others rather than simply storing it. |